SLA Credit Calculator accuracy and testing

Formula source

• Eligible base = fixed monthly fee + affected seats * per-seat monthly price. Credit = eligible base * service credit percent when actual uptime is below threshold, capped at eligible base * credit cap percent.

Test cases

Known limitations

• This page documents the checked-in calculator logic and does not certify results for every real-world edge case.
• Use the result as a planning estimate unless the calculator page states a stricter purpose.

Assumptions

• All prices, thresholds, seat counts, and credits are entered by the user.
• The calculator does not pull live vendor pricing or interpret contract language.
• Inputs are processed locally in the browser and are not stored by Calwarden.

Unit handling

• Fixed Monthly Fee accepts values in $.
• Affected Seats accepts numeric values.
• Per-Seat Monthly Price accepts values in $/seat.
• SLA Threshold accepts values in %.
• Actual Uptime accepts values in %.
• Service Credit accepts values in %.
• Credit Cap accepts values in %.
• Estimated Service Credit is displayed as currency.
• Eligible Credit Base is displayed as currency.
• Uptime Gap is displayed as a percentage.
• Net Charge After Credit is displayed as currency.

Rounding rules

• Number displays use up to 2 decimal places in the calculator UI.
• Currency outputs are displayed with standard US dollar formatting.
• Percent outputs are displayed with two decimal places.
• Input precision follows configured step values where provided.

Version history

Change log